Charm + Okendo
Reward Okendo reviews with loyalty points, automatically.
How it works
What you can do.
Connect Okendo and Charm converts every published review into loyalty points in real time — including the rich attributes and media Okendo captures — with the anti-abuse controls to keep it honest.
- ✓Auto-award points when an Okendo review is published
- ✓Higher rewards for reviews with photos or video, set independently
- ✓One rewarded review per order plus configurable cooldown
- ✓Email-match links the Okendo reviewer to the right Shopify customer, guests included
- ✓Composes with your other earning rules and tier multipliers
Under the hood
What the data looks like.
Okendo review published -> Charm:
{
event: "review.created",
source: "okendo",
customer_email: "person@example.com",
product_id: 12345,
rating: 5,
has_media: true
}
Charm awards:
base_review_points (+ media_bonus)Setup
Five-minute setup.
- 1Open Charm → Settings → Integrations → Okendo
- 2Click "Connect Okendo" — Charm registers the webhook
- 3Set base and media review point values
- 4Optional: cap to one rewarded review per order (recommended)
FAQ
Common questions.
Does Charm handle guest reviews?
Yes — Charm matches the reviewer's email to the Shopify customer, so a guest who later has an account still gets credited.
Do I need to touch Okendo's settings?
No. Charm registers and maintains the webhook for you; you only set point values in Charm.