Charm + Gorgias
The customer's loyalty picture, next to every ticket.
How it works
What you can do.
Connect Gorgias's HTTP integration to Charm's API and your support team sees the ticket customer's points balance, VIP tier, referral link, and latest loyalty activity in the helpdesk sidebar — without leaving the ticket or opening another tab.
- ✓Points balance and pending points still in their waiting period
- ✓Current VIP tier and member-since date
- ✓Referral link, ready to paste straight into a reply
- ✓The five most recent points events, titled in your storefront's language
- ✓Loyalty fields available as Gorgias template variables for macros — e.g. greet a customer with their live balance
Under the hood
What the data looks like.
{
found: true,
points_balance: 1240,
pending_points: 150,
vip_tier: "Gold",
referral_link: "https://your-shop.com/?ref=JANE10",
member_since: "2025-11-02",
recent_activity: [
{ date: "2026-08-08", title: "Order #1042", points: 320 }
]
}Setup
Five-minute setup.
- 1Create a Charm API key with the Customers — read scope (Charm → Settings → API)
- 2In Gorgias: Settings → Integrations → HTTP integration → Add HTTP integration
- 3Set the URL to Charm's Gorgias endpoint with {{ticket.customer.email}} and add the key as a Bearer header
- 4Save — every ticket now shows the customer's loyalty card in the sidebar
FAQ
Common questions.
What shows for shoppers who aren't program members?
The card reports the customer cleanly as not a member — a normal outcome, not an error, so tickets from non-members stay uncluttered.
Can I use loyalty data in Gorgias macros?
Yes — Gorgias exposes the integration's response as template variables, so a macro can say "you currently have 1,240 points" with the customer's live balance.
Does the connection let Gorgias change balances?
No. The endpoint is read-only and the API key you create for it carries only the Customers — read scope, so the helpdesk can look but never touch.