Charm now runs natively inside Shopify POS. A returning customer who shops online and in person has one relationship with your brand — and now one balance. Staff earn points, redeem any reward, and see tier and membership status right at the register, with no second app or login.

Look up any member instantly

A Smart Grid tile and a customer block surface the attached customer's points balance, current tier and perks, active membership, and store-credit balance — plus the rewards they can afford right now and the next one they're working toward.

Redeem everything, earn automatically

• Redeem all three reward types in person: discount code, store credit (as native POS tender), or free product
• Points are deducted server-side through the same redeem path as the web — existing reconcile and claw-back logic just works
• POS orders earn on the same rules as online orders; a post-sale block confirms points earned on the receipt screen
• Earning is idempotent and self-healing, so a flaky connection at the counter never costs a customer their points

Localized in seven languages, offline-tolerant, and authenticated through the POS session automatically. Anything you change online — a new reward, a tier perk, a membership — shows up at the counter with no extra setup.

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