Loyalty details on Shopify orders and customers, in your team's language

Charm's Charm Loyalty block on the Shopify order page shows what an order earned and how the points add up. It now also answers the most common support question in a plain sentence: why an order didn't earn.

A reason you can act on. Instead of a short code, the block says what happened: the order was placed before your program went live (with the launch date), the customer is excluded, the order is waiting for payment or fulfillment, or it carries a tag you excluded from earning. Every case Charm checks has its own sentence, and when an order might still qualify, Award points now is right there.

In your team's language. The order block, the customer block, and the Adjust points balance and Redeem reward windows follow each staff member's own Shopify admin language, in all 32 languages of the Charm app. Dates follow the same language, and messages from Charm, such as not enough points for a reward, read the same way.

Add the blocks once from the app blocks card on any order or customer page. See the guide.