Gorgias is live: every support ticket now shows the customer's loyalty status

The Gorgias integration is deployed and ready to connect. Your support team sees who they're talking to before they type a word.

Open any ticket and the sidebar shows that customer's:

• Points balance, including points still in their waiting period
• VIP tier, so a long-standing customer is obvious at a glance
• Referral link, ready to paste into a reply
• Member since, and whether they're excluded from the program
• Recent loyalty activity — the last few things they earned or redeemed

Why it matters: "where are my points from Tuesday?" stops being a research task. The agent can see the order, the points, and the timing without opening another tab — and a VIP asking for a favour is recognisable as a VIP while the reply is still being written.

Setup takes a few minutes and needs no app install: create a read-only API key in Charm and paste it into a Gorgias HTTP integration. Tickets from people who aren't program members render cleanly, with nothing to explain.

Set it up →